FAQ

How long does it take to setup?

New customers are usually setup within hours although it may take up to 2 working days for a new site/server to be configured.

Do you accept payment methods other than PayPal?

At the current time, PayPal is our only billing method.

Do you offer an SLA?

We do not offer a Service Level Agreement (SLA), but we do strive for 99.99% uptime and have always met that target.

How to I point my domain name to IW Cloud?

All new clients need to point their nameservers to ns01.iwcloud.com and ns02.iwcloud.com and we will work it out from there.

What if I need help?

Just ask! Please see our Contact Us page for further information.

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